How do I access the product I just purchased?
Can I download/view my product more than once?
How do I download products or view classes I’ve purchased in the past?
Where do I access/modify my account information?
What is a promotion code?
Where do I get an SSTI promotion code?
I have a promotion code. How do I use it?
How do I clear the contents of my shopping cart?
I forgot my password. How can I get in to the system?
What forms of payment do you accept online?
I’ve chosen “Play Now” to listen to my audiocast, but I don’t hear anything. What’s happening?
I am attempting to view my QSM course webinar, but I’m having trouble. What could be happening?
How can I get my educational product included on Selfstorageeducation.com?
I have other questions. How do I get help?

Q: How do I access the product I just purchased?
Once you have completed the payment process, you will be given the option to immediately view or download your products (providing that the product you purchased was not a video package, which is sent via mail). If you have purchased a class as part of the Qualified Storage Manager Program, you can immediately view that class through your “Courses” page. For e-books, you can immediately open and view your PDF or download the file to your computer from your “Products” page. For audiocasts, you can immediately listen to the presentation via streaming audio or download the MP3 file to your computer. The same holds true for the audiocast companion manual: immediately open the PDF or download it.

If you don’t wish to use or download your products at the time of purchase, you can always do so later by signing in to your account and accessing your “Products” or “Courses” page. Sign in to your account by entering your e-mail address and password into the boxes in the upper right-hand corner of the screen.

Q: Can I download/view my product more than once?
Yes, you can download your products or view your QSM courses as often as you like. Products will be stored on your “products” page for as long as you are a registered SSTI user. QSM classes will be stored on your “Courses” page.

Q: How do I download products or view classes I’ve purchased in the past?
Make sure you are signed in to the system. If you are signed in, you will see the following four tabs in the upper right corner of the screen:

Courses
Products
Profile
Sign Out

If you are not signed in, you can do so by entering your e-mail address and password into the boxes at the upper right of the screen. Once you are signed in, click on the “Products” or “Courses” tab at the upper right, then choose the product or class you would like to access.

Note: If you are not authenticated as a user in the system, you will be prompted to log in when you click on something that requires an e-mail address and password.

Q: Where do I access/modify my account information?
This function is only available to users who have signed in to the system. To do so, enter your e-mail address and password in the upper right corner of the screen. Once you have signed in, you will see a “Profile” tab appear in the upper right of the screen. Access that link to modify your account information.

 Q: What is a promotion code?
A promotion code is used to apply discounts or other special offers to your purchase.

Q: Where do I get an SSTI promotion code?
Promotion codes for SSTI may be found in several places: in print SSTI ads in Inside Self-Storage magazine; the ISS free weekly e-newsletter; promotional e-mails or faxes; or promotional mailers. Watch these places for promotional opportunities!

Q: I have a promotion code. How do I use it?
You can use your promotion code in two ways: First, you can visit Selfstorageeducation.com and immediately enter the code into the “Promotion Codes” at the top of the screen. You will then be taken to a discount-shopping page. Or you can simply visit the website and shop, adding items to your cart. You’ll be prompted to enter your promotion code into the appropriate box during the checkout process. In either case, the system will automatically apply the discount to your purchase.

Q: How do I clear the contents of my shopping cart?
To clear the contents of your shopping cart, click on the shopping-cart icon in the upper left corner of the screen. You’ll then be able see your cart contents. Click on the “Remove From Cart” button below where it says “Quantity.” Do this for each item until all contents have been removed from the cart.

Q: I forgot my password. How can I get in to the system?
If you have forgotten your password, click on the "Forgot your password?" link on the sign-in page.

Q: What forms of payment do you accept online?
We accept MasterCard, Visa and American Express credit cards.

Q: I’ve chosen “Play Now” to listen to my audiocast, but I don’t hear anything. What’s happening?
Check the Internet settings for your media player and make sure your firewall allows streaming audio on port 80.

Q: I am attempting to view my QSM course webinar, but I’m having trouble. What could be happening?
Make sure you have the most updated version of Adobe Flash Player installed on your computer. If not, you can download it at www.flash.com.

Q: How can I get my educational product included on Selfstorageeducation.com?
Contact Teri Lanza, business development manager, at tlanza@vpico.com.

Q: I have other questions. How do I get help?
For assistance with technical or other issues, please send an e-mail to support@selfstorageeducation.com.