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Informa

FAQ


Q: How do I access the class I just purchased?

Once you have completed the payment process, you will be given the option to immediately view your classes. You can also view your classes through your "My Courses" page, found by clicking on the "My Courses" link in the upper right corner of the page.


If you don't wish to use your classes at the time of purchase, you can do so later by signing in to your account and accessing your "My Courses" page. Sign in to your account by entering your e-mail address and password into the boxes in the upper right-hand corner of the screen.


Q: Can I download/view my classes more than once?

Yes, you can view your QSM courses as often as you like. Classes will be stored on your "My Courses" page for as long as you are a registered SSTI user.


Q: How do I view classes I've purchased in the past?

Make sure you are signed in to the system. If you are not signed in, you can do so by entering your e-mail address and password into the boxes at the upper right of the screen. Once you are signed in, click on the "My Courses" tab at the upper right, then choose the class you would like to access. Note: If you are not authenticated as a user in the system, you will be prompted to log in when you click on something that requires an e-mail address and password.


Q: Where do I access/modify my account information?

This function is only available to users who have signed in to the system. To sign in, enter your e-mail address and password in the upper right corner of the screen. Once you have signed in, you will see your name appear in the upper right of the screen. Access that link to modify your account information.


Q: I have a promotion code. How do I use it?

You'll be prompted to enter your promotion code into the appropriate box during the checkout process. The system will automatically apply the discount to your purchase.


Q: How do I clear the contents of my shopping cart?

To clear the contents of your shopping cart, click on the shopping-cart icon in the upper right corner of the screen. You'll then be able see your cart contents. Click on the "Remove From Cart" button below where it says "Quantity." Do this for each item until all contents have been removed from the cart.


Q: I forgot my password. How can I get in to the system?

If you have forgotten your password, click on the "Forgot your password?" link in the upper right corner of the Web page.


Q: What forms of payment do you accept online?

We accept MasterCard, Visa and American Express credit cards.


Q: I am attempting to view my QSM course webinar, but I'm having trouble. What could be happening?

Make sure you have the most updated version of Adobe Flash Player installed on your computer. If not, you can download it at www.flash.com.


Q: How can I become a future QSM instructor?

Contact Teri Lanza at teri.lanza@informa.com.


Q: I have other questions. How do I get help?

For assistance with technical or other issues, please send an e-mail to teri.lanza@informa.com.