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The following courses comprise the curriculum of the Qualified Storage Manager (QSM) certification program. The classes may be purchased individually or as a package. Purchase all 12 as a complete package and SAVE MORE THAN $145!

Please note: You may purchase courses as a package (best value) or individually. The option to take the test for QSM certification will only be available to you if you purchase the complete Certification Package or eventually buy all 12 courses. If you buy courses a la carte, you will not be able to take the test until all 12 courses have
been purchased.

Marketing: Online and Traditional

Effective Self-Storage Marketing: Strategies for Creating Partnerships,
Referrals and Sales

Taught by Linnea Appleby

This course will teach you to maximize your facility’s features and benefits to keep customers longer, encourage their referrals, and increase the sale of your add-on products and services. More...

Online Marketing for Self-Storage: Understanding SEO and Local Search

Taught by Eric Shanfelt

If topics such as search engine optimization (SEO), local search, citations and business listings have you stumped, this class will bring you up to speed and then some. More...

Grassroots Marketing for Self-Storage: Building Business Through Community

Taught by Tom Litton

You’ll learn 10 simple yet easy-to-implement methods for building relationships and getting personal with local businesses and residents. More...

Legal: Challenges and Guidance

Self-Storage Legal Issues: Lien-Sale Procedures and Sale Rules

Taught by Jeffrey Greenberger

This course outlines a plan for facility operators preparing for a sale. You’ll learn what that plan should include and common mistakes to avoid. More...

Legal Issues in Self-Storage: Managing Your Rental Agreement and Tenant Information

Taught by Jeffrey Greenberger

This class describes the basic elements that must be in every self-storage rental agreement, the items you specifically need to discuss with your tenants, and how to handle the information once it’s in your files. More...

Legal Issues in Self-Storage: Seven Deadly Challenges to Your Business

Taught by Jeffrey Greenberger

Learn about the seven situations that can regularly arise at your self-storage facility and how to manage each of them effectively. More...

Management: Sales, Service, More

Self-Storage Sales Skills: Converting Leads on the Phone, In Person and Online

Taught by Brad North

This course outlines effective methods for converting prospects into renters, regardless of how they contact you. More...

Self-Storage Revenue: Cutting Expenses, Collecting Rent, Managing Rates

Taught by Bob Copper

This course will give you a high level understanding of the “revenue” side of the self-storage business. More...

Self-Storage Maintenance: Tasks for Facility Longevity and Curb Appeal

Taught by Mel Holsinger

This course provides you with detailed and actionable checklists broken down into daily, weekly, monthly, quarterly and annual tasks. More...

Customer Service in Self-Storage: Benchmarks, Techniques and Inspired Delivery

Taught by Jim Chiswell

This course gives you benchmarks to determine the quality of the service you provide, including tips for conducting your own customer-service audit. More...

Using Self-Storage Technology: Tools to Help You Streamline Operation
and Maximize Revenue

Taught by Tron Jordheim

This course provides an overview of some of the technological tools available to facility managers―and how to make the most of them. More...

Self-Storage Insurance: What You Need to Know About Specialty Coverages and Tenant Insurance

Taught by Randy Tipton

This course addresses the importance of tenant insurance to you, your facility and your tenants. More...

A QSM designation not only makes you a more knowledgeable, experienced manager, it demonstrates to employers and customers your commitment to operational excellence. QSM-certified managers are engaged and invested in a facility’s success.

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