This site is part of the Global Exhibitions Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.



The following course is part of the Qualified Storage Manager (QSM) certification program. Classes may be purchased individually or as a package. Buying all 12 as a complete package provides the maximum value, with a savings of $145!

Please note: You may purchase courses as a package (best value) or individually. The option to take the test for QSM certification will only be available to you if you
purchase the complete Certification Package or eventually buy all 12 courses. If you buy courses a la carte, you will not be able to take the test until all 12 courses have
been purchased.

Self-Storage Sales Skills: Converting Leads on the Phone, In Person and Online

Taught by Brad North

As the self-storage market becomes more competitive, facility managers have to work harder for consumer dollars, and you can’t afford to miss a single lead. Do you have what it takes to seal the deal with customers on the phone, in person
and online?

This course outlines effective methods for converting prospects into renters, regardless of how they contact you. You’ll learn critical steps to maximize rentals through phone and in-person sales presentations as well as e-mail and your facility website. You’ll hear the importance of greeting the customer and the best approach for determining his needs, strategies for presenting your facility’s unique advantages, and better ways of selling your features and benefits to the prospect.

During this class, you’ll discover how to effectively close each sales interaction to improve your chances of a rental and increase your facility’s bottom line.

Certification Package

Sales-Skills Course